How do I add/remove an employee?

Employee Management & User-Level METRC API Keys
Adding a New Employee
1.	Go to Employees → “Add a New Employee.”
2.	Enter the employee’s name and a unique e-mail address.
3.	Create a 4-digit PIN (used to log in at the register).
4.	Select the appropriate role / permissions in Marijuana Software.
5.	Paste the employee’s METRC API key. • In METRC, the user selects their name ▸ API Keys ▸ Generate New User Key and copies the 52-character string. • Verify that the user’s METRC profile includes Sales → Upload permission; otherwise uploads made with this key will fail.
6.	Click Create. All future sales by this employee will be reported to METRC under their own name.
Removing or Disabling an Employee
1.	Open Employees.
2.	Click “Delete” (or “Disable”) next to the staff member.
3.	Historical sales remain in METRC under that employee’s name; no data is lost.
Regulatory Tip: Many states require terminated staff to be removed in both your POS and in METRC ▸ Admin ▸ Employees within a set window (often 72 hours).
Compliance Best Practices
One key per clerk — never share user API keys; rate-limits and suspensions apply to every call made with the same key. Key rotation — if a user regenerates their METRC key, update it immediately in their Employee record. Audit ready — use Marijuana Software’s Sales Upload Log (filter by employee) to prove who completed any sale.
Special Note: Why Add a User-Level METRC API Key?
METRC issues a unique API key for every employee. When that key is used to upload sales, METRC automatically records the staffer’s name on each transaction—meeting audit requirements in most regulated markets. Because the key inherits the user’s permissions, the employee’s METRC role must include the Sales → Upload (sometimes called “Sales Deliveries”) permission. Without that permission, sales uploads will be rejected.
Related Articles
How to Add / Remove an Employee Connect Your Marijuana Software Account to METRC Uploading Sales to METRC – Daily SOP METRC Discrepancy Report
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