| Fix inventory discrepancies by adjusting package quantities from the Products page. |
| 1 • Open Package Details |
| a. |
Go to Products and search for the item. |
| b. |
Click the arrow next to the product’s Batch # to open Package Details. |
| c. |
Choose where the discrepancy is: Back Stock or Sales Floor Inventory. |
| 2 • Adjust the Quantity |
| a. |
Click Options ► Adjust Inventory or the Adjust button for the row. |
| b. |
Enter a positive number to add or a negative number to remove stock. |
| c. |
Select a reason (Recount, Breakage, Waste, Return) and add a note. |
| d. |
Click Save; the on-hand quantity updates immediately. |
| 3 • Tips & Notes |
| a. |
Units vs Grams: Bulk items adjust in grams; pre-packs and other items adjust in units. |
| b. |
Sales floor corrections: If you can’t adjust on the sales floor, move the stock back to Back Stock, adjust there, then move it back. |
| c. |
METRC-linked packages: Adjust in METRC first and refresh/sync so counts match. |
| d. |
Permissions: If the Adjust option is missing, ask a manager for permissions. |
| 4 • Related Articles |
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| ✅ Adjustment saved. Your on-hand counts are now accurate for reporting and sales. |