How to perform returns and exchanges?

Process Returns & Exchanges
Follow these steps to process product returns and exchanges in the sales system. Video walkthrough:
1 • Process Returns
a.	Click Sales in the menu.
b.	Click the Search Orders button.
c.	Type the order number into the search bar and press Enter.
d.	In the list of items for the order, click the Refund link next to the item you want to return.
e.	On the order details page, click the Refund button next to each item to return and repeat for any other items.
f.	A new order with a negative quantity and sales value is generated; upload this negative sale to METRC to offset the returned inventory.
2 • Process Exchanges
a.	Create a new order selling the exchanged item at full price.
b.	Do not collect any additional payment from the customer for the exchange.
c.	Close the sale and upload it to METRC.
✓ Return or exchange completed.