| This guide explains how to clear your browser cache quickly for better performance. If these instructions do not work, open an Incognito or InPrivate window and try logging in like normal. Go to the three dots in the top right corner of your browser and select Incognito or InPrivate window, then try logging in like normal. If this works, then it confirms that all you need to do is clear your browser cache using the instructions below. |
| 1 • On Windows |
| a. |
Press Ctrl+Shift+Del to open the clear browsing data window. |
| b. |
Select the time period All Time. |
| c. |
Select Cached Images and Files, then confirm to clear the cached data. |
| 2 • On Mac |
| a. |
Press Command+Shift+Delete to open the clear browsing data window. |
| b. |
Select the time period All Time. |
| c. |
Select Cached Images and Files, then confirm to clear the cached data. |
| 3 • On iPad Using Safari |
| a. |
Open Settings. |
| b. |
Scroll down and tap Apps. |
| c. |
Tap Safari. |
| d. |
Tap Clear History and Website Data. |
| e. |
Confirm by tapping Clear History. |
| f. |
This clears Safari browsing history, cookies, and cached website data. |
| 4 • On iPad Using Chrome |
| a. |
Open the Chrome app. |
| b. |
Tap the three dots menu. |
| c. |
Tap Clear browsing data. |
| d. |
Choose a time range, such as All time. |
| e. |
Make sure Cached Images and Files is selected. |
| f. |
Tap Clear Browsing Data. |
| 5 • On iPad Using Edge |
| a. |
Open the Edge app. |
| b. |
Tap the three dots menu. |
| c. |
Tap Settings. |
| d. |
Tap Privacy and security. |
| e. |
Tap Clear browsing data. |
| f. |
Select Cached images and files. |
| g. |
Tap Clear now. |
| ✅ Browser cache cleared. |