Marijuana Software Knowledge Base

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How do I report sales to METRC

Steps:

  1. Log in to your Marijuana Software account.

  2. Go to the Reports page from the main navigation.

  3. Select Upload Sales to METRC.

  4. Review the listed sales on this page:

    • If you use automatic METRC reporting, ideally, this page should be empty.

    • If using manual METRC reporting, sales will appear here waiting for upload.

  5. Click the Sync Sales with METRC button at the top of the page to upload pending sales.

  6. Confirm the prompt indicating that sales will be synced to METRC.

  7. Wait for the upload process:

    • Successful uploads will clear from this list.

    • If there is an error, a warning message will appear indicating the issue (e.g., incorrect METRC tag numbers or packages not found).

  8. If an upload fails:

    • Click the problematic METRC tag number to navigate to the package details.

    • Select Edit Package.

    • Correct the METRC tag number and click Save.

  9. Return to Upload Sales to METRC and click Sync Sales with METRC again to retry the upload.

  10. Ensure the page is empty after successful uploads.

Note:

  • Regularly check this report daily for compliance.

  • Contact support if persistent issues arise.